1. Introduction
Welcome to AVIOX Tech Solutions Ltd ("AVIOX," "we," "our," or "us"). This Privacy Policy provides a comprehensive overview of how we collect, use, disclose, and safeguard your personal data across all our websites, portals, platforms, and software services (collectively, the "Services"). Our Services deliver advanced technology and software solutions tailored for diverse industries including healthcare, education, aviation, enterprise resource planning (ERP), e-commerce, and communication platforms.
This Privacy Policy governs our corporate website https://aviox.net, and its affiliated domains and portals including the ERP and accounting software platform https://accounts.aviox.net, our bulk SMS and messaging gateway https://sms.aviox.net, educational platforms https://protutor.online and https://sschool.online, hospital management system at https://hms.hospital, e-commerce marketplace https://store111.com, and classified ads platform https://adsbook.net. This policy applies equally to all portals as part of our unified corporate data governance.
2. Who We Are
AVIOX Tech Solutions Ltd is a company registered in the United Kingdom under company number 1643792, with a principal office located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We specialize in developing, customizing, and supporting software solutions across multiple sectors. You may contact us for general inquiries and data privacy matters at support@aviox.net or via telephone at +44 208 058 9449 (UK) and +965 9889 3089 (Kuwait). For corporate support, please visit https://corporate.aviox.net. For technical support and ticket submissions, our dedicated support portal is available at https://support.aviox.net.
3. Personal Data We Collect
We collect personal data directly from you and automatically through technology interactions. This includes identifying information (name, email, phone number, postal address, company name), account credentials, and billing/payment details submitted securely via third-party processors. We collect communication data such as support inquiries, emails, and feedback.
Usage data includes device and browser information, IP addresses, interaction logs, and session activity captured through cookies and tracking technologies. These help us enhance security, personalize your experience, and analyze usage patterns. Marketing preferences and consent status are also collected to manage communications according to your choices.
4. Sensitive Data
AVIOX does not directly collect or process sensitive personal data such as health records or student academic data. Our Hospital Management System (HMS) and School Management Software are licensed to client institutions who retain full responsibility as data controllers for such sensitive information. AVIOX acts solely as a technology provider ensuring secure software delivery and technical support, without direct access or processing of sensitive records.
5. How We Use Your Personal Data
Your personal data is used to provide, operate, and improve our Services; manage user accounts; verify identity and authenticate access; respond to inquiries and support requests; and process payments through secure third-party gateways. We communicate transactional information such as invoices, alerts, and updates, as well as marketing communications when you have provided explicit consent.
We monitor Service usage to improve performance, detect fraud or abuse, and ensure compliance with legal obligations. Marketing messages comply with applicable regulations and respect your preferences. We maintain robust security measures to protect data integrity and confidentiality.
6. Legal Basis for Processing
We process your data based on contractual necessity (e.g., delivering paid Services), legitimate interests such as improving platform security and preventing fraud, compliance with legal obligations, and your explicit consent for marketing communications. We comply fully with GDPR, UK Data Protection Act, and relevant global privacy laws.
7. Sharing Your Data
Your personal data may be shared with trusted third-party providers essential for our Service delivery, including cloud infrastructure providers (Google Cloud Platform, AWS, Microsoft Azure), payment gateways (Stripe, K-Net), messaging providers (Twilio, WhatsApp Business API partners), telecom operators, marketing and analytics platforms, and technical support vendors.
All third parties are bound by strict confidentiality and data protection agreements, and data sharing complies with applicable laws. We may disclose data to law enforcement or regulatory authorities as legally required.
8. SMS and Messaging Services
Our bulk SMS and messaging platform (sms.aviox.net) facilitates transactional SMS, one-time passwords (OTP), alerts, and marketing campaigns for users who have consented. WhatsApp Business Messaging operates under Meta’s strict policies, including end-to-end encryption, ensuring message content privacy. All communications comply with telecommunications regulations, including opt-in and opt-out provisions.
9. Payment Security
Payment transactions are processed via PCI DSS-compliant third-party providers. AVIOX does not store sensitive payment card information. Transactional metadata is securely stored only for necessary accounting, fraud prevention, and regulatory compliance.
10. Data Retention
We retain your personal data only as long as required to fulfill contractual and legal obligations. Customer records, financial data, and billing information are typically retained for six to seven years for compliance with tax laws and audits. Marketing data is retained until consent is withdrawn or accounts are closed. Expired data is securely deleted or anonymized.
11. Your Rights
You have rights under applicable data protection laws to access, rectify, erase, restrict, or object to processing of your personal data. You may withdraw consent for marketing at any time. You also have the right to data portability. Requests can be made via support@aviox.net, and we commit to timely responses as mandated by law.
12. Data Security
AVIOX implements advanced security protocols including encryption, multi-factor authentication, firewalls, malware detection, regular security audits, and employee training. Access to personal data is strictly controlled and logged. Incident response plans ensure prompt handling of data breaches and notification in accordance with legal requirements.
13. International Data Transfers
Your data may be processed or stored in countries including the UK, EEA, USA, and GCC states. Such transfers comply with GDPR and equivalent laws using appropriate safeguards like Standard Contractual Clauses to protect your privacy rights.
14. Cookies and Tracking Technologies
We employ cookies and similar technologies to provide essential functionality, enhance user experience, collect analytics, manage sessions, and deliver personalized marketing content with your consent. Browser controls allow you to manage cookie preferences, though disabling certain cookies may affect site functionality.
15. Children’s Privacy
Our Services are not intended for children under sixteen unless deployed by schools with parental consent. We do not knowingly collect personal data from children without such consent and will delete any such data discovered.
16. Updates to This Privacy Policy
We may update this policy to reflect changes in services, legal requirements, or best practices. Updates will be posted on aviox.net with the “Last Updated” date revised. Continued use of our Services signifies acceptance of updated terms.
17. Contact Information
For privacy inquiries, data requests, or support, contact us at support@aviox.net, phone : +44 7520 664038 (UK) or +965 9889 3089 (Kuwait). Corporate clients may reach us via corporate.aviox.net. For technical support tickets, please use support.aviox.net.
18. Data Protection Officer
Where applicable, the contact details for AVIOX’s appointed Data Protection Officer will be provided upon request to ensure compliance and facilitate communication on privacy matters.
19. Prohibited Content and Services
AVIOX strictly prohibits the use of its Services to support or promote prohibited content, products, or services, including but not limited to unlawful activities, hate speech, discrimination, political propaganda, religious proselytizing, illegal drugs, adult content not compliant with laws, fraudulent activities, weapons or explosives, gambling without proper jurisdictional compliance, intellectual property violations, and any content contravening applicable laws or ethical standards. Accounts violating these terms may be suspended or terminated immediately without notice. AVIOX cooperates fully with law enforcement and regulatory bodies when required.
Commitment
AVIOX Tech Solutions Ltd is committed to the highest standards of privacy, security, and ethical compliance to protect your data and foster trust. We continuously update our practices to meet evolving regulatory requirements and industry best practices.